DELIVERY AND SHIPPING INFORMATION
**HOLIDAY SEASON ORDERS**
After an extremely busy year, we’re taking a short break. Don’t worry, we’ll be back bigger and better in 2019. We wish you and your families a safe and happy holiday season.
IMPORTANT CUT OFF DATES
Orders placed before: Thursday 2pm, 20th December 2018 will be dispatched that day (20th Dec).
Then orders placed between: Thursday 2pm 20th – 1st January 2019 will be dispatched when we return from January 2nd & 3rd 2019.
Please note due to demand orders may experience 1-2 day delay during the first week of January.
Crankt ( Freedom Foods Group Trading Pty Ltd ) delivers with Australia Post standard eparcel services. Goods will be delivered on business days only. We do not offer deliveries on weekends or public holidays.
Orders placed on a weekend or public holiday will be processed the next business day. Business days are Monday to Friday, excluding NSW Public Holidays.
Delivery occurs on business days. To minimise delivery disruptions, please consider sending your parcel to an address that is occupied during delivery times. All parcels delivered to an address require a signature. Options to change this can be made via Australia Post only with your tracking number. Australia Post offer several ways to manage this via automated emails and sms, so please ensure your details are accurate with your order.
A valid street number, suburb, post code, and phone number must be included when completing the checkout process as orders cannot be processed without this information. Crankt ( Freedom Foods Group Trading Pty Ltd ) will not be held responsible for any delays incurred due to missing or incorrect delivery information. If parcels are not collected, or, the address details are incorrect the parcel will be returned to us. You will need to pay for postage again and include the updated delivery details to receive your parcel.
DELIVERY COST AND TIMES
ENJOY $15 FLAT SHIPPING ON ALL ORDERS AUSTRALIA-WIDE
Australian Post Eparcel DeliveryDelivery
- $15 Flat rate shipping, delivery only within Australia.
|Delivery Cost||Delivery Time|
|$15 Flat rate||*2-7 Business Days|
*We aim to dispatch parcels the following day from the time of order. This may vary due to high order volumes on any given day.
*Deliveries to WA can take up to 6- 10 business days from order dispatch.
Christmas close times for online orders from 23rd December – 9th January 2017.